Refund policy

No returns or refunds on change of mind

All sales at Zodiya are final. We do not offer returns, exchanges, or refunds if you change your mind, order the wrong item, or no longer need the product. Please review product dimensions, materials, and colours carefully before placing your order. Product colours may vary slightly from photos due to screen settings and lighting.

Replacement for damaged, defective, or wrong items

We will replace your item free of cost if:

  • The product arrives damaged or broken
  • The product has a manufacturing defect
  • You receive the wrong item

How to request a replacement

  1. Inspect your order immediately upon delivery.
  2. Report the issue within 48 hours of delivery by emailing info@zodiya.com or callingĀ +91 7994321010
  3. Include your order number, a description of the issue, and clear photos or a video of the damaged or incorrect item along with its packaging.
  4. Our team will verify the claim and arrange a replacement. Replacements are dispatched after the damaged item is picked up or verified.

Claims reported after 48 hours of delivery, or items that have been used, assembled incorrectly, or damaged after delivery, are not eligible for replacement.

Unboxing note

We recommend taking a video while unboxing large furniture items. This helps us process damage claims faster.

If a replacement is not possible

If the same product is out of stock and no replacement can be provided, we will offer either an alternative product of equal value or a refund to your original payment method within 10 business days, at our discretion.

Warranty

Warranty-covered service issues are handled separately under the product's warranty terms. Contact us at info@zodiya.com for warranty claims.

Contact

Zodiya, 14/409/G4, Al Amana Tower, Olavanna Junction, Kunnathupalam, Kozhikode, Kerala 673019
Email: info@zodiya.com | Phone: +91 7994321010